FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. Are your sand toys safe for children?

Yes. All Scoopvora products meet or exceed U.S. safety standards (ASTM & CPSIA). They are made with non-toxic, BPA-free materials safe for kids.

6. What ages are the sand toys suitable for?

Our toys are designed for children ages 18 months and up. Recommended age range is clearly listed on each product page.

7. Are the toys durable for outdoor play?

Yes. They are made from high-quality, shatter-resistant plastic designed to withstand rough play at the beach or in the sandbox.

8. Do the sets include multiple pieces?

Yes. Many of our products are complete playsets including shovels, buckets, molds, rakes, and sifters for maximum fun.

9. Are the toys easy to clean?

Yes. Most pieces can be rinsed with water and air-dried. They are also dishwasher safe on the top rack for deeper cleaning.

10. Can the toys be used in water (beach, pool)?

Yes. All our sand toys are suitable for both sand and water play.

11. Do you offer individual pieces or full sets?

We offer both individual sand tools and complete playsets, giving you flexibility to build your collection.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my order arrives damaged?

Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.